The present terms and conditions of sale apply by right and without restriction to all orders placed for the purchase of concert tickets at all our points of sale and websites and those of our partners.
They are subject to change without notice. The purchase of concert tickets by the buyer implies his unreserved adherence to these terms and conditions of sale.
Artistic distributions and programs are not contractual.
In case of force majeure, we reserve the right to modify them without this leading to a refund of the tickets.
The ticket remains our property until full and final payment has been received and the corresponding reservation will only be registered after this payment has been received. The ticket is valid only for the event to which it relates, at the date, time and under the conditions stated on the ticket.
No cancellations are possible after the customer has paid for the tickets. Tickets are neither refunded nor exchanged.
To be valid, your printable ticket (e-Ticket) must be printed on a white sheet of A4 format oriented “portrait” (vertical), initially blank on both sides.
It is impossible to be admitted several times with the same ticket. Only the first person to present the ticket will be admitted to the concert. This person is presumed to be the rightful bearer of the ticket. The reproduction of tickets is subject to criminal prosecution.
RECEPTION AT THE CONCERT VENUE
Doors open 30 minutes before the concert.
We reserve the right to deny access to concerts to people arriving after the scheduled start time even if they have a ticket.
Access for people with reduced mobility: most of the Festival sites are accessible to you. Please contact us to let us know that you are coming or mention it when you make your reservation.
Tickets must be presented at the control desk located at the access gates to the concert venues.
If the ticket is nominative, the ticket inspector will be able to verify the identity of the customer at the entrance to the concert venues and it must correspond to the identity mentioned on the ticket. In this case, the customer must be in possession of an official, valid, photo ID: identity card, passport, driving licence or residence permit.
The customer may be asked to present the proof that has allowed him/her to obtain a reduced fare.
ACCESS TO SEAT
Placement is free in any chair not labelled with a reservation or prohibition of use.
DURING THE CONCERTS
Smoking or eating is not allowed during the concerts.
Any shooting or audio and audio-video recording is prohibited.
Mobile phones must be switched off or switched to “airplane” mode during concerts.
We decline all responsibility for any damage, whatever its nature, which could affect the effects, objects or materials brought by the spectators.
Spectators are responsible for any direct or indirect damage they may cause during their presence at the concert venues.
POSTPONEMENT AND CANCELLATION
In the event of cancellation of the concert by the organizer, only the ticket price will be refunded without any charge whatsoever. The refund will be made against delivery of the ticket.